To begin, I didn't want to write this review for almost two months. I called customer service TWICE and requested the manager call me back and they refuse to call me back. This specific hotel does NOT care about you, your experience and/or any of the above. We were doing a cross country trip with our kids and stayed at 9 different hotels and every single one of them (so much much cheaper than this one) were excellent. This specific hotel was horrific. From the service to the room, and I will most def never be back and highly suggest no one books it unless they care to overpay and get a crappy experience. We checked in late in the evening, around 10pm or so, the guy at the counter seemed absolutely clueless, any question we asked, he didn't know. For example: what time does the pool close? "umm let me check." While walking to the room, my husband asks me if the front desk guy actually works here as he was clueless to everything. We get to the room, its late, I need to shower my kids and want to sleep. My older kid gets in the shower and starts asking me, "mom why is there hair on the wall of the shower and by the drain?" Im in shock and literally decide to get in and hold him so i can clean him because I am realizing that the cleaners missed cleaning the shower. Its late, and my kids are running around already post shower and there is no time to deal with a non-knowledgeable front desk guy. I get my kids dressed in their pjs, and Im trying to chase them to put their shoes on as the floors in the room are very dirty. When putting their shoes on, i realize all the hair collected on the bottom of their pjs. Its truly SO GROSS at this point. Going to sleep, i felt like I was in a nasty nasty hotel. This isnt my first hotel in my life nor on this trip but for sure the MOST DISGUSTING one. I have stayed at AC hotels before and its never been this bad. I just wanted to speak to a manager, but they refuse to do. Save yourself the headache, the nasty-ness and DO NOT STAY here. Park City has been hotels to offer and for cheaper. First Marriot disappointment and def left a big footprint in my life.

This hotel was wonderful, clean, and quiet. Deja, Jonathon, and the rest of the staff were so friendly and helpful. Definitely got some much needed rest and relaxation here. My only suggestion would be to offer more gluten free options on their menu, but with a lot of restaurants close by, it wasn’t a big deal. Awesome place and awesome staff!

We stayed here for my son’s birthday since it is close to the skatepark he wanted to go to, and the staff here was impressive. Every single person we interacted with was kind and helpful, but most especially, Deja. She was great to my kids and brightened our experience. Proof that wherever you go, it’s really the people that make all the difference.

I will start with the good - the hotel is in a great location. It is close to shops, restaurants, supermarkets, etc. The overall facility is fine especially since it is an AC and the point is a minimalist approach to lodging. This one has no suites, which is odd for a place like Park City. Now for the bad - I was assigned a room with a dirty bathroom including the toilet and long hair in the sink - I do not have long hair. (photos included). The floor in the room had debris on it, which I did not really notice until the next morning, when the sun was shining into the room. I raised the concerns about the bathroom with the front desk agent, who had someone go up with a spray bottle to "clean". I told her I wanted to speak to a manager about the situation. The next day, when I returned to the hotel, I raised the issue with the manager (who happened to be there the night before but was unknown to me as the manager and the agent did not direct me to her the night before). She provided two options 1) change rooms 2) have housekeeping come to clean the room (housekeeping is only done every other day). I opted to have housekeeping clean the room. I asked what type of compensation she planned to use as service recovery for what I consider a violation of a fundamental principle of lodging, which is cleanliness. She offered a meager 1K Bonvoy points (award stay for that night was 55K). I advised I was not happy with what she offered. She eventually went to 5K, which I believe was inadequate given how big an issue this was. Her explanation was - the issue was resolved so nothing more was warranted. I think the overall attitude demonstrated was cavalier considering the size of the issue. I checked out of the hotel on March 19. As of March 26, I still have not seen bonus points posted to my account. I will raise the issue with the corporate office.

My husband and I celebrated our anniversary in Park City, and stayed here. The room was clean, smelled fresh, and wasn’t worn down. Customer service was always good. Everyone was so nice. And a specific big shout out to Franny G. and Carla G. who helped us get checked in. They were clear with information and didn’t rush us through the check in process. They were amazing! They even gave us a little gift for our anniversary.

This was my second time staying at AC Park City. The location is great - just a few minutes to the ski hill and lots near by for food and drink. The hot tub is great after a day of skiing. The absolute BEST thing about the AC Park City is their employee, Deja. She was our shuttle driver to the mountain one morning and greeted us on time with a smile and good conversation. As we passed a local greenhouse on our way, she mentioned they had a coffee shop and delicious homemade potato chips. I commented on how my favorite food is potato chips and that I hoped to stop in and pick some up. When we got back to our room after our ski day, a fresh bag of potato chips was waiting! This is the most thoughtful thing any hotel employee has ever done for us. She provided a real "WOW" experience that I will never forget. Thank you, Deja, for the delicious chips and exceptional service. You are still making me smile!

We had a great stay at the AC Hotel in Park City. The hotel is modern, clean, and very comfortable, with a sleek European style that feels calm and well thought out. The rooms were quiet, beds were comfortable, and everything felt fresh and well maintained. The location is super convenient—easy access to Park City, Kimball Junction, and nearby resorts. Staff were friendly and helpful, and the lobby and common spaces were great for relaxing after a long day. Would absolutely stay here again and recommend it to families and travelers looking for a reliable, stylish option in Park City.

The staff was very friendly and they care about the guest experience. At check-in, I was asked if I had any preferences for room location, which was a nice touch and not something I've encountered at other properties. The room was clean and the location is great: it's within walking distance of a large outlet mall, several hiking trails, and a Whole Foods. Platinum members can get a $10 voucher toward the breakfast, which is a basic European spread but it has nutritious options and very fresh berries. I really liked that they had a Nespresso machine at the breakfast. Thanks for an enjoyable stay in Park City.

Stayed here for 5 nights with family for a vacation sightseeing in Utah. Great location with ample parking and mountain views. Staff were friendly and attentive. Breakfast was basic but good quality and well prepared. Rooms were well presented and spacious, with good heating and cooling. We had a wonderful time and would stay again in a heartbeat

This used to be one of my favorite hotels in Park City after it first opened a few years ago. Since then it has gotten pretty bad. Some of the rooms are not in great shape, mold in some of the bathrooms and pealing wall paper and just all around wear and tear without up keep. Can’t stand that they charge nightly for self parking which should never be the case to park at a hotel you are paying for already without valet. The bathroom sinks are super shallow hard to wash hands with the little space between faucet and sink, the square toilet seats need to go and be replaced with normal toilets. They consistently have high rates and used to be competitively and reasonably priced. They charge for breakfast and the food is not great, they should instead get normal tasty breakfast food and offer it complementary to guests like most hotels. This hotel needs to step it up.